Core PlatformOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.339% monitored
Secure AMS service status
Service disruption
Current overall status: Partial outage.
Services
Uptime over the last 30, 60 and 90 days
Percentages appear once monitoring covers at least 99% of the period. Missing history is unknown; recorded outages remain in the history.
Platform
Sign-in and MFAOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.339% monitored
API and IntegrationsOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
Includes Power BI & Data API
Secure File ProcessingPartial outage
Automated health monitoring is detecting a service problem.
30 days—82.546% monitored
60 days—73.362% monitored
90 days—48.908% monitored
Core Data ServicesOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
NotificationsOperational
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Operations
Access and Visitor ManagementOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.339% monitored
Includes Access & Egress
Live View and FireOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.339% monitored
Includes Access & Egress
PatrolMate — Patrols and CheckpointsOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
Includes PatrolMate
FormFlow and Daily Occurrence BookOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
Includes Daily Occurrence Book, FormFlow
ReportIT Incident ReportingOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
Includes ReportIT
Command
Operational Control CenterOperational
30 days—82.546% monitored
60 days—46.574% monitored
90 days—31.049% monitored
Includes Operational Control Center
iPTT Voice and RecordingOperational
30 days—82.546% monitored
60 days—46.574% monitored
90 days—31.049% monitored
Includes iPTT, iPTT · Audio Recording
Body Worn CameraOperational
30 days—82.546% monitored
60 days—46.574% monitored
90 days—31.049% monitored
Includes Body Worn Camera, Body Worn Camera · Live View
Safety
SafeMateOperational
30 days—82.546% monitored
60 days—46.574% monitored
90 days—31.049% monitored
Includes SafeMate (controlled pilot)
Engagement
PublicTendersOperational
30 days—82.546% monitored
60 days—46.574% monitored
90 days—31.049% monitored
HeartbeatOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
Includes Heartbeat
Shout OutOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
Includes Shout Out
WeLearn LMSOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
Includes WeLearn LMS, Compliance Management
Workforce
WorkMateOperational
30 days—82.546% monitored
60 days—46.574% monitored
90 days—31.049% monitored
Includes WorkMate
EventMateOperational
30 days—82.546% monitored
60 days—46.574% monitored
90 days—31.049% monitored
Includes EventMate
PassMate ComplianceOperational
30 days—82.546% monitored
60 days—46.574% monitored
90 days—31.049% monitored
Includes PassMate
JobMate RecruitmentOperational
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Business Services
Reporting and EmailOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
Includes Standard Reporting, Advanced Reporting
Secure AMS AIOperational
30 days—82.546% monitored
60 days—75.509% monitored
90 days—50.34% monitored
Includes AI Assistant, AI Advance
CRM and Internal OperationsOperational
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Billing, Invoices and Purchase OrdersOperational
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Commercial Catalogue and EntitlementsOperational
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Support TicketsOperational
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Includes Standard Support
Communications
Secure AMS ConferencePartial outage
Automated health monitoring is detecting a service problem.
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Live TranslateOperational
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Includes iPTT · Live Interpreter
Media TranscriptionOperational
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Includes iPTT · Transcription, Body Worn Camera · Transcription
Additional Solutions
SMS Delivery (Twilio)Degraded performance
Monitoring verification is pending.
30 days—40.972% monitored
60 days—20.486% monitored
90 days—13.657% monitored
Incidents
Active and recent
Monitoring alerts are active for Secure File Processing, Secure AMS Conference, SMS Delivery (Twilio). No incident update has been published yet.
Scheduled maintenance
Past 7 days and upcoming · UK time
Secure AMS 8.33.2 deployment
23 Oct 2026, 19:37 BST – 23 Oct 2026, 19:37 BST
Core PlatformSign-in and MFAAPI and Integrations
A verified Secure AMS update is being deployed. Brief interruptions may occur.
Secure AMS 8.33.1 deployment
23 Oct 2026, 08:08 BST – 23 Oct 2026, 08:08 BST
Core PlatformSign-in and MFAAPI and Integrations
A verified Secure AMS update is being deployed. Brief interruptions may occur.
Secure AMS 8.32.2 deployment
22 Oct 2026, 11:48 BST – 22 Oct 2026, 11:48 BST
Core PlatformSign-in and MFAAPI and Integrations
A verified Secure AMS update is being deployed. Brief interruptions may occur.
Security update to platform software
21 Oct 2026, 08:21 BST – 22 Oct 2026, 10:00 BST
Core Platform
We are applying an urgent security update to the software that runs Secure AMS, following an industry-wide PHP security advisory. We have no evidence that Secure AMS or customer data has been affected. You may notice brief interruptions while services restart.